TELUS Device checkup - Self-Diagnose & Troubleshoot Your Phone
Through the My TELUS App, we’ve launched a new way for customers to self-diagnose and troubleshoot your phone issues. By running a Device Checkup on your phone, you can resolve common issues such as: Phone hasn’t been restarted in 30+ days Settings causing perceived issues: airplane mode is on or data is-off causing calls/texts to be missed. Outdated software version causing performance glitches. Low storage creating app crashes or slowdowns. Battery drain from high screen brightness or background apps. And more! Completing the Device Checkup on your phone is quick and simple. To do so: Access the My TELUS App on your iOS or Android phone Go to “Support” Scroll to “Quick actions” and select “Run a device checkup” Select the category you’d like to diagnose Audio, Camera, Connectivity Display, Power and battery, or Run a full checkup Your phone will complete a series of automated tests, followed by a few short guided interactive tests Once completed, you will be provided with the results of your assessment, followed by Smart Suggestions on how to overcome your issues, as well as tips on how to optimize your phone to run better. Version FRGet To Know The My TELUS App
Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at everything you can do with the app. The benefits of using the My TELUS app Making changes to your plan & add-ons Viewing your bill & usage details Setting up data notifications & limits Checking/keeping track of your data usage Reduced wait times on the phone How to create & access your account 1. Download the My TELUS app on your iPhone or Android device or text “app” to 54555 to download. Alternatively, you can also access the web version here. 2. Once downloaded, you’ll have the option to sign up for My TELUS or log in (if you’ve already created an account in the past). 3. Log in and you’re ready to go! You can now make changes to your services & view your usage details. If you have any questions, reach out to us over on our Facebook account, or send a private message to our TELUS_Support handle and we'll be around to help! FR version
Stream+ selfserve gone - mytelus deleted by CS
I am experiencing an unusual situation and I am unable to get support;was on phone for 1.5 hrs and they couldn't help me. sequence of events: - in Oct 24 I signed up for stream+ and added to myTelus profile, everything worked fine and self-serve was visible when logging in to my account. This was charged to my cc monthly; a standalone service. - Yesterday when trying to update account manager and members I accidentally locked myself out of self serve functions on account by setting myself as member - contact CS on chat; informed he could only fix by deleting mytelus profile and starting new one. CS agent deleted my old mytelus profile and started a new one. received onboarding email, created password and regained access to mobility self serve. - Later on I noticed the original stream+ service was no longer visible; not re-linked to new mytelus profile, became entirely inaccessible. This means can no longer update payment, cancel etc- this is a self-serve only service. - noticed I could start a new stream+ on the new mytelus account - better EPP rate which I did, now am being billed twice, once for original stream+ which I and CS can't access on the back end (spent 1.5 hrs on phone with them), and new account which I want to keep. - need is to either link the old stream+ subscription to new mytelus profile with different email address so I can cancel it myself, or I need Telus to cancel it so I stop getting charged monthly on my visa. old emails from original stream+ have no identifiers other than email which isn't useful as original mytelus profile was wiped from system and new mytelus profile initiated with the same email address. I am able to see transaction numbers on credit card statement for old service which may be useful to find old subscription Either has to be resolved by Telus, or only option input a chargeback, change visa number - really not beneficial to either party
Can't complete upgrade to new phone
Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment details Check that your billing address matches your card's address." Will not process. I confirmed my bank address matches my billing address, updated my credit card by deleting and re-adding, and my billing address is current on all accounts. I called telus and they could not help me but offer me the same plan and phone for way more than the offer I have available. past that point.
