Forum Discussion

AB5445's avatar
AB5445
Neighbour
2 years ago
Solved

Can't complete upgrade to new phone

Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment details Check t...
mytelus
Support
  • AB5445's avatar
    AB5445
    2 years ago

    It was my VPN. Paused it for 5min and the transaction proceeded immediately. Resolved.

dartkun's avatar
dartkun
Neighbour
2 years ago

Just did it again on private browsing, same error.

 

I pay my phone bill with the same user info / credit card, and I've purchased a phone from Telus in the exact same way like 3 years ago, so I'm not sure why it'd suddenly have problems.

 

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    2 years ago

    It might be too easy but would you be using a VPN? AB5445 disabled his temporarily and the order started flowing. 

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