Forum Discussion

seh's avatar
seh
Neighbour
3 years ago

Cannot add data topup while travelling

Does anyone know why I can’t add a data topup while travelling? The app and telus online (web service) both syabI should be able to. The app tells me I’m ‘not eligible’ and the web service tells me ‘...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

Are you travelling abroad or within Canada?

  • seh's avatar
    seh
    Neighbour
    3 years ago

    Abroad (UK) which is included in my data roaming.

    • seh's avatar
      seh
      Neighbour
      3 years ago

      Have reached out to Telus via Twitter but can’t get past the ‘verify your account’ step on Twitter (am already logged in, so… not sure what that’s about) so no help there. The person I’m dm’ing doesn’t seem to be able to either think of or offer an alternative. Data will reset in a few days so at this point I’m not really feeling like paying them $35 extra. Just poor service and poor support which is frustrating.

      • Fabylous's avatar
        Fabylous
        Neighbourhood Alum
        3 years ago

        Hi there please try and clear your browser history on Twitter to try the access again.  This can help you get the support in a timely manner.    

Related Content