Forum Discussion
seh
3 years agoNeighbour
Cannot add data topup while travelling
Does anyone know why I can’t add a data topup while travelling? The app and telus online (web service) both syabI should be able to. The app tells me I’m ‘not eligible’ and the web service tells me ‘...
dru
Community Manager
3 years agoAre you travelling abroad or within Canada?
- seh3 years agoNeighbour
Abroad (UK) which is included in my data roaming.
- seh3 years agoNeighbour
Have reached out to Telus via Twitter but can’t get past the ‘verify your account’ step on Twitter (am already logged in, so… not sure what that’s about) so no help there. The person I’m dm’ing doesn’t seem to be able to either think of or offer an alternative. Data will reset in a few days so at this point I’m not really feeling like paying them $35 extra. Just poor service and poor support which is frustrating.
- Fabylous3 years agoNeighbourhood Alum
Hi there please try and clear your browser history on Twitter to try the access again. This can help you get the support in a timely manner.