Busuu Subscription?? What is that?

This situation reflects very poorly on TELUS and its billing/security systems.

I was charged for Busuu/Google Play services on my TELUS bill even though I have never downloaded the app, never subscribed to it, and had never even heard of it before this charge appeared. I checked my Google Play account, subscriptions, installed apps, and payment history; there is absolutely no record of Busuu anywhere.

What made this even more frustrating was TELUS customer service refusing to take responsibility and pushing me to contact Busuu instead, despite the charges appearing directly on my TELUS bill. If TELUS allows third-party companies to bill customers through their accounts, then TELUS should also be responsible for properly verifying and securing those charges.

After looking online, I found multiple TELUS customers reporting the exact same issue involving unauthorized Google Play charges. This clearly does not look like an isolated incident and raises serious concerns about TELUS’s security and billing practices.