Forum Discussion
bring it back
I recently cancelled my subscription and my bring it back device was due to be returned. My cancellation email said that I can return my device to a store or contact telus to arrange shipping. The store said they couldn't do anything for me. After an hour waiting for answers with the telus customer service I was told I could not return it because my account was cancelled. My bring it back device wasn't past its due date and the email says I have 90 days even if it was. Here's the part of the email I received. I want to return my device to the store.
Your mobility service will be disconnected on August 21, 2024. |
What to expect on your next bill: |
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TELUS_SupportOfficial Support Team
You're definitely right, and our Mobility team should be able to process the return and give you more information about returning the device. Reach out to them again to inquire about returning your device and if for whatever reason they don't process it for you, send us a private message here and we can look in to it further.
I have a bring it back phone and I have received an email about upgrading.Am I able to do this early?It is not due until december 26
- TELUS_Support
If you already received an email about it then you should be able to upgrade early. What does the email say?
Can I upgrade my phone early in bring it back. It's due Dec 26
- HelloI appreciate your response but I just spent 1 hour and 53 minutes on the phone trying to get this resolved. The guy on the phone was great and said he has started a form to return my phone and has texted it to me but I am not receiving the message. He tried several times. I have over 3 hours into this now. What is my next step?Thank youDevin
- TELUS_Support
Was there another way for him to send the code such as through email? We can always look in to this for you. Feel free to send us a private message and we'll be here.
