Forum Discussion
Bring It Back Program and Telus is so untrustworthy
So my term was up, usually I go in store to do the bring it back but I’ve done it a good few times now so I figured I’d save myself time and do it online. Never. Again. I got the text saying my phon...
This almost exactly happened to me just now. My phone was mint and I have to pay the full amount now and I am livid. I tried to resolve it via the chat but all they did was gaslight me and call me a liar by saying it wasn’t in the condition I said it was in via the estimator tool and then disconnected the chat before I could even respond. Completely unprofessional and rude. My husband and I have two mobile phones and a home phone with them and while I cannot cancel my plan now because I already have a brand new phone, I will be cancelling my home phone and my husband’s renewal is in 2 months and needless to say we will not be renewing. This program and obviously company is a complete scam and highly unethical and I will be telling every single person I know not to do it and reporting this to the CCTS.
TELUS_SupportOfficial Support Team
If you’d like us to review the situation further, please send us a direct message with your details, and we’ll do our best to help.
