Forum Discussion
Bring it back assessment inaccurate
I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m...
wow this just keeps getting more and more ridiculous. I’ve been on the phone with someone named DJ for over an hour and when I asked if I could speak to a manager he tells me that their manager will call me in 2-3 hours. Okay fine. Then when I asked for some type of employee identification number so I can refer to who I was speaking to he tells me there is no such thing and I can just say I spoke with “DJ”.
I don’t believe DJ is enough information to go off of.
He then tells me there is no case number associated with this call he only has a “past case number” he can share.
I feel like I’m being completely screwed over here.
