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Rey19man's avatar
Rey19man
Neighbour
5 months ago

A "Free Samsung Watch promo add" of TELUS!

Tag everyone in here and whose really concern with this one.


Telus said: "Get a Free samsung watch on us, if you purchased a new phone."

Me a customer: "Ok, nice promo! I'll buy 2 phones for me and my wife."

Agent said: "You'll get an email and you will receive your free watch after 3months."

Me a customer: (a believer) "Ok i'll wait for that email. - Takes me everyday to look in my email for Telus to sent that email but nothing came. Frustrations and anxiety creeps in my head.

Message Telus Support - really hard to contact an agent.

Free samsung watch add is misleading customers.

NO right instructions on how to claim the free samsung watch!

All I want. Give us the free samsung watch that was said on the promo add. No more questions asked.

GIVE US THE FREE SAMSUNG WATCH!

3 Replies

  • Let's  file a joint complaint against Telus to Consumer Rights. I see multiple people having same issue. 

    Worst part is when you call the agents, instead  of listening to your concerns they try to actually sell a watch to you. 

    The last agent I spoke to , acted in a way that the promised watch not been delivered was not a big deal. 

    Imagine paying 10 dollars less in your telus bills , then they will start jumping in their monkey hats. 

  • I got the same deal.Called in  before I ordered to make sure the watch was actually free and was told it would run off the data plan I already had..Waited 6 weeks and still no code. Called back in and after being transferred 3 times finally got a hold of the web store. Was informed that I would recieve a code by email; I got the code 10 days later. Now trying to get the code to work is impossible. Tried to order the watch only to find out it requires a $15 data plan ( so not free) and then noticed I would be charged @$45 a month in total ..Back on an hour hold to get a hold of the web store and still don't have an answer or a smartwatch ..

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    We'll need to look in to your account to get more info, so please send a private message to our TELUS_Support​ handle and we can investigate.