Forum Discussion
“Bring it back” amount that you have to pay if you decide to keep phone at end of plan
Hi Does anybody know where to find the specific “Bring it back” amount by phone model? I mean the amount that you have to pay at the end of 2 years plan if you decide to keep the phone? They talk ab...
I just made the order again but this time with Bring-It-Back and it worked! My service contract says 320$! I can't believe. The worse part is the rep called me back a few min ago and I told her we were having this chat on this forum and that I thought it might be resolved with you BrandonT so she asked me to send her a link and I refused. Yesterday, she thanked me for pointing out this "error". Last thing I want is that she finds out about this chat and then she will report it..
Here's my service agreement and it CLEARLY says 320$
At the end of the Bring-It-Back Program:
At the end of the 24 month term, June 24, 2022, you have two options to settle your BIB Program Amount $320.00:
Option 1
Bring your device back in good working condition to a
participating TELUS store or retail location.
Option 2
Pay back your BIB Program Amount $320.00. If you do not
choose Option 1 before the BIB Program End Date, you will
be charged this amount on your next bill, and you will no
longer have the option to return your device.
If you want to exit the Bring-It-Back program before the end of the 24 month Commitment Period:
You still have two options:
Option 1
Bring your device back in good working condition to a
participating TELUS store or retail location any time after 6
months from the BIB Program Effective Date, June 25, 2020.
Option 2
Keep your device and pay back your BIB Program Amount
$320.00.
BrandonT
TELUS Team Member
TELUS Team MemberHi Septra777 ,
I just made the order again but this time with Bring-It-Back and it worked! My service contract says 320$!
FANTASTIC! That's such great news 🙂
She asked me to send her a link and I refused. Yesterday, she thanked me for pointing out this "error". Last thing I want is that she finds out about this chat and then she will report it..
I'm sure the agent was just wanting to learn more about this for her future calls. These extra discounts are new with the Bring-It-Back program, and detailed documentation has yet to be created. But I will respect your decision. Instead I will request the internal documentation to better explain how these "device credits" work for EPP and Bring-It-Back to avoid this confusion in the future.
Enjoy your new phone with all your discounts 🙂
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- BrandonT
Hi system ,
I am not sure if this offer is still current, so I suggest calling the EPP department 1-866-848-3587 and see what current offers are available. If there is any confusion with the pricing over the phone, once the order is complete, you will receive a service agreement. This agreement outlines the exact pricing to expect on a monthly basis. From that point you have a 30 day return period if there are discrepancies.
Hope that helps.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
Hi BrandonT,
I was trying to get that deal with Septra777, and ultimately I gave up because of all the confusion and now the price increase is tripled even with EPP
FYI, I work at the same corp as Septra777, if I knew what was the real price, I would have ordered.
I'm currently with Rogers and my contract end next week and I would like to know if I can get this deal.
Many thanks
