“Bring it back” amount that you have to pay if you decide to keep phone at end of plan

I haven't been around the neighborhood in a very long time, but I was looking around for just this information, and BrandonT, you helped quite a lot. I see where Septra777 was having a problem. It's very confusing, mostly because the trademark symbol gets in the way. On my order, Telus said I'd repay the Bring It Back TM amount, and only one amount had the TM. I didn't do that anyhow; feeling like I'm renting my phone is creepy, you know. 🤗 

See, this is what my order said for Bring It Back today:

• Retail Price

  $1875

• Bring-It-Back Bonus

  -$225

• Easy Payment Bonus Discount

  -$295

• Promotional discount

  -$500

• Bring-It-Backᵀᴹ

  -$150

• ---

  Total savings

  -$1170

Accept the Bring‑It‑Back™ agreement to proceed.

At the end of your 24-month term, return your device to any TELUS location in good working condition. Or, simply repay the original Bring‑It‑Back™ amount if you’d like to keep your device.

Hopefully I can clarify things a bit better.  

The Bring it Back amount is what you will be paying back if decide to keep the phone or it’s damaged and do not have Device Care or Apple Care+ to replace the device.

The device discounts are a savings on the device that you do not have to pay back as long as you keep the device for the term of your contract. If you were to cancel or renew early then you would be required to pay back a portion of the device discount as it is divided by 24 months as well. It’s basically a way of TELUS rewarding you and helping to lower the phone prices while also protecting themselves so that someone isn’t able to set up a new contract cancel in a month or two and TELUS is out the discounted amount.

Hi system ,

I am not sure if this offer is still current, so I suggest calling the EPP department 1-866-848-3587 and see what current offers are available. If there is any confusion with the pricing over the phone, once the order is complete, you will receive a service agreement. This agreement outlines the exact pricing to expect on a monthly basis. From that point you have a 30 day return period if there are discrepancies. 

Hope that helps.

TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

Hi BrandonT,

I was trying to get that deal with Septra777, and ultimately I gave up because of all the confusion and now the price increase is tripled even with EPP  

FYI, I work at the same corp as Septra777, if I knew what was the real price, I would have ordered.

I'm currently with Rogers and my contract end next week and I would like to know if I can get this deal.  

Many thanks

Hi Septra777 ,

I just made the order again but this time with Bring-It-Back and it worked! My service contract says 320$!

FANTASTIC! That's such great news 🙂

She asked me to send her a link and I refused.  Yesterday, she thanked me for pointing out this "error".  Last thing I want is that she finds out about this chat and then she will report it..  

I'm sure the agent was just wanting to learn more about this for her future calls. These extra discounts are new with the Bring-It-Back program, and detailed documentation has yet to be created. But I will respect your decision. Instead I will request the internal documentation to better explain how these "device credits" work for EPP and Bring-It-Back to avoid this confusion in the future.

Enjoy your new phone with all your discounts 🙂

TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].

BrandonT

Thank you for your help, much appreciated.  🙂

BrandonT 

I just made the order again but this time with Bring-It-Back and it worked! My service contract says 320$! I can't believe.  The worse part is the rep called me back a few min ago and I told her we were having this chat on this forum and that I thought it might be resolved with you BrandonT so she asked me to send her a link and I refused.  Yesterday, she thanked me for pointing out this "error".  Last thing I want is that she finds out about this chat and then she will report it..  

Here's my service agreement and it CLEARLY says 320$ 

At the end of the Bring-It-Back Program:
At the end of the 24 month term, June 24, 2022, you have two options to settle your BIB Program Amount $320.00:
Option 1
Bring your device back in good working condition to a
participating TELUS store or retail location.

Option 2
Pay back your BIB Program Amount $320.00. If you do not
choose Option 1 before the BIB Program End Date, you will
be charged this amount on your next bill, and you will no
longer have the option to return your device.
If you want to exit the Bring-It-Back program before the end of the 24 month Commitment Period:
You still have two options:
Option 1
Bring your device back in good working condition to a
participating TELUS store or retail location any time after 6
months from the BIB Program Effective Date, June 25, 2020.

Option 2
Keep your device and pay back your BIB Program Amount
$320.00.

Hi Septra777 ,

Should I place another order this time with the bring it back option so I can see the service agreement?

• To answer your question exactly, you could place an order for the S20 Plus with the Bring-It-Back program. Once the order is complete, you will receive an email with your service agreement. You can find the section where it states the Bring-It-Back amount (as shown on the picture I previously posted). If you are satisfied with that value, keep the order. If you are not satisfied, you can cancel it the same day. If you proceed to do this, make sure you place the order in the morning, that way you have time to call the same day and cancel before the department closes. Trying to cancel after the first day will cause more complications. This is a messy but effective solution. 
  
  Isn't there a way for you to tell me what's it going to say? Yes, but at this point, you have been given different answers by different agents. If an agent were to give you a definitive answer based on fact, there will still be doubt (I would also have doubt if I was in your situation). The service agreement is the contract. What it states on there is 100% fact, and your proof as a customer to defend what was agreed. 
  
  Alternatively, you can do a few calculations based on your canceled service agreement to find the Bring-It-Back price after 24 months.
  1. Look at your old service agreement (which was canceled). Take note of the Easy Payment costs/month.
  2. Take that Easy Payment cost and times it by 24. Now you know the exact amount (after discounts) you will pay to own the device.
  3. Login to your EPP site and find the Easy Payment costs with the Bring-It-Back program.
  4. Take that Easy Payment cost and times it by 24.
  5. Take the answer for step 2 and takeaway from the answer in step 4. That is the price you will pay after the 24 months are finished if you chose the Bring-It-Back program.
  
  

To answer your question indirectly, my recommendation is to avoid the Bring-It-Back program entirely. Based on the context of your previous messages (correct me if I'm wrong), you are looking to keep your device after the service agreement is ended. The only reason to choose the Bring-It-Back program is for those who prefer not to keep their phone and get a new one after their service agreement is finished. 

Reason behind my recommendation:
Whether you choose the Bring-it-Back program or not, at the end of your 24 month agreement, you would pay the exact same price for the phone. I understand you are looking for the best deal; who doesn't want the best deal. Choosing Bring-It-Back or not does not help you get a better deal (unless you will bring the device back). The Bring-It-Back program is just a different way to pay for a phone (lower monthly with buyout at the end, instead of a higher monthly with no buyout at the end).

Here is a example to demonstrate (Note: pricing is not for the S20+):

• Without Bring-It-Back
  Pay $0.00 upfront, Easy Payments $41.66 for 24 months, after 24 months pay $0.00 and keep the phone. ($41.66 x 24 months = $1000)
  
  
• With Bring-It-Back
  Pay $0.00 upfront, Easy Payments $20.83 for 24 months, after 24 months pay $500 and keep the phone. ($20.83 x 24 months + $500 = $1000)
  
  Whether you choose the Bring-it-Back program or not, at the end of your 24 month agreement, you would pay the exact same price for the phone.  If we add discounts or promotions to a device, whether you choose the Bring-It-Back program or not, you will still pay the exact same price for the phone. 

Does that help at all?

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