Paying for equipment not installed no internet

April 28Telus indoor hubs poor internet after 2 years-Arnel Balasbas TELUS bus solutions-outdoor hubs will solve problem- Hubs arrive May- wait for install-May 28 - Lucas Blanchard Telus Solutions all morning trying to get hub to tower connection - result hubs fail to connect properly- Lucas tells us to return boxed equipment to Can. Post who will generate return label.-Return to Canada Post Office done May 29. Ask Lucas report for our records.-Receive email  June 3 that install cancelled as per tech (Lucas B.)  on siteJune 12 call Telus Care-Brian Cruz wants tracking # - we have lost it - he initiated case # 23156396 so M Team will look for boxes - 6 to 8 weeks to find. Brian sends email.June 24 call Telus Care - Brian Cruz says no news on boxes - transfer to Loyalty team and cancel old indoor hubs not working well.July 16 call Telus Care - Mariel says Brian's case # 23156396 was only to generate new shipping labels (weeks after returned shipment) - she starts case #23304488 for box search.Oct 12 -15 try Bill Inquiry through Telus website multiple times– ERROR each timeAn error occurred while submitting the form. Please try again later. Oct 21 call Telus Care team- Malak checks case #23304488 - finds case owner Nina cancelled case because we didn't reply to emails -Have no emails from her-Malak gives us Can Post cust service # and says need the #- Oct 21–call Canada Post-says can’t give track # and Telus should track boxes through their billing system. Oct 27–call TelusCareTeam–Jocelan (Jhoy) Buena – explain all again– will track shipment-final result - she needs the non-existing track# Nov 12 call Telus Loyalty–Althea–explain all–says she will get her team to track boxes– email indicating within 5 business days -Receive call from Althea Nov. 15– unable to track– needs non-existent tracking #Conclude- no equipment installed – May 29 return shipped by Telus to Telus as per Telus employee –paying for no equipment and no internet service since May–cannot continue to pay for nothing LAST RESORT CRTC next?