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Pay a bill with a credit on a different account#
I am closing my business and proactively scheduled a termination of business phone. No problem and even got an email to confirm the scheduled termination. Two days later a Telus employee terminated ...
At 15:23 today my phone stopped ringing. 😁
When you get lucky and have a dedicated Telus support person who sees it through to the end, things get done.
Case closed. Not sure if next month billing I get an overdue charge but I am not worried about it as the credit is there as well and I am sure it will be sorted too. Thank You.
Today I received a reply to my case. It appears that the party replying is looking at data from one month ago and not current info. I can tell as the amount of credit mentioned is one month old. I replied again showing the current info for the balances in the two accounts.
The suggested solution offered was to transfer the credit to the new account number because the old account cancelled by Telus cannot be reinstated. Yet the old account accepted the current months auto payment.
Great, except this phone line is scheduled (I think) to terminate as per the confirmation email. But the confirmation is for the account that is already terminated, not the newly created account.
I said suggested as hey, why not go ahead and do that if the old account is dead.
TELUS_Support
Official Support Team
Official Support TeamThanks for the update on this issue Rocky3, sadly we can't comment or help since we do not have access to your account to review the notes, thanks for your understanding.
