Forum Discussion
Poor service and difficulty speaking to anyone.
I switched from Bell on May 15. After numerous emails and phone calls I am still trying to get things settled. I have a ticket # 25476761 and they said a supervisor would call in 2-3 days but it has now been 8. Has anyone received customer service or a call back? I tried the 1800 number but it stated it was closed but didn’t list any hours etc. Any suggestions?
2 Replies
TELUS_SupportOfficial Support Team
Hey KCogg - You can reach out to us via several ways. If you'd like a live chat, you can message us through the MyTelus app with the TEM team (Telus Expert Messaging). The 1-800 number is avail 9-5 local time, and you can also message us through here!
Every time I try live chat there are no representatives available. I was in the phone again this morning and am still awaiting my promised call back from over a week ago.
