Forum Discussion

Rocky3's avatar
Rocky3
Guardian
7 months ago
Solved

Pay a bill with a credit on a different account#

I am closing my business and proactively scheduled a termination of business phone. No problem and even got an email to confirm the scheduled termination. Two days later a Telus employee terminated ...
  • Rocky3's avatar
    Rocky3
    6 months ago

    At 15:23 today my phone stopped ringing. 😁

    When you get lucky and have a dedicated Telus support person who sees it through to the end, things get done.

    Case closed. Not sure if next month billing I get an overdue charge but I am not worried about it as the credit is there as well and I am sure it will be sorted too. Thank You. 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Hi Rocky3  - We are unable to provide support for this scenario. Not having dealt with the account ourselves we would not be able to give you an immediate answer.

 

Secondly, we are not able to discuss private information in a public forum. We respect your wish to not send a PM but the only other alternative is to call in and get the team to help provide an answer/solution.

 

Please let us know if there's anything else we can help with

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