Forum Discussion
Horrendous Customer Experience
I recently ordered a new iPhone from the sales team. They processed the order and said they would call me back to confirm final details etc. I never received a phone call and didn't know what was hap...
I've recently become a new TELUS customer and I can say TELUS customer service is a nightmare to deal with. Mostly as they have outhouse (foreign most likely) customer representatives when you call them and not inhouse. I had some luck when I complained to an issue via the TELUS chat and it said a representative would call me back, those reps were inhouse (canadian) and are more willing/ able to help out. All I can say is if you get a rep who's canadian then you're more likely to get something done in your favour otherwise I've noticed the foreign reps just give you the run around like a dog.
Now related to your issue, I have been through a similar ordeal a few times where I wanted the address changed but they couldn't do it. At that point one option I guess is to have TELUS contact the courier and schedule a nearby pickup, that way you could pickup at your convenience. Anywho, all the best! Loyalty ain't worth anything to these greedy companies, just left freedom after 5 years because they couldn't even do a simple price match.
