Forum Discussion
Why is it so difficult to get through to Telus Home Security?
Got a recent letter from Telus HomeSecurity about them retiring the 3G network. Tried to call them to discuss as noted on the letter. Waited for 46 minutes for someone to answer and when the phone finally started ringing like someone was going to answer, they hung up on me before I could even say hello! Then got a callback from Telus that again hung up before I could even say hello! So frustrating! Also, why does this number (1-833-540-2649) not provide an estimated wait time or a callback option. Getting through to Telus Home Security is more painful than calling CRA. Is this supposed to be good customer service? Colour me unimpressed.
10 Replies
TELUS_SupportOfficial Support Team
We sincerely apologize for the frustrating experience you've had while trying to reach our Home Security team. This is not the level of service we aim to provide. Could you please send us a private message with your contact details? We'll make sure to get someone to assist you.
Hi there. I sent a private message as suggested several days ago which included my email and phone number but have yet to receive any kind of response…..
Hi again. I tried sending a private message with my email and phone number a few days ago as you suggested but no one has responded or reached out….
As you know, from frequent attempts to have our billing overcharges resolved our e-mail is [mod edit - private info]
- TELUS_Support
Hello. We've edited your post as it contained private information. Feel free to send us a private message if there's anything you'd like to discuss and we'll be here.
Telus is the worst company I've ever encountered for getting billing errors resolved. Their attitude is "we're right so piss off". I have never encounter such a rude dismissive organization and our bill is still seriously in error.
