Forum Discussion
Telus Smart Home Security billing etc
I was informed in October by our security system company which was local that they would be transferring our files and closing after the owner's retirement. Telus got the contract. I paid my annual fee with the company in September of 500. I just received an email from Telus telling me I owe another 500 and to pay fast or risk additional fees. There is a link to log in but Telus has never mailed us anything as a customer. The portal says to use your PIC passcode in capital letters and the account number provided in the email - none of it works at all!
If this is how Telus welcomes new customers with no documentation and a bill for 500 bucks with no explanation of what to do, then I think I want out.
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riouxanastasia Hello, I'm very sorry to hear you had this experience. My division has assisted thousands of client who are from companies that TELUS acquired, and I have not heard of this happening. If you live in BC or AB, call our customer care team, we'd be happy to assist you. 1.855.909.8277.
- I am now receiving an overdue statement with an additional 7.53 in charges.This is ridiculous.
--Anastasia RiouxLevel 2 Google Certified EducatorGive 100% to everything you do.Believe in your ability to succeed.
Accept your weaknesses and work on them.
Know your strengths and celebrate them.
Make every second of every day count
towards becoming a better person!
- MelH
TELUS Team Member
Hey there, we're sorry to hear about this. Which company were you previously with?
