Forum Discussion

Tarminder's avatar
Tarminder
Neighbour
8 months ago

Home view camera not working

Home view camera outdoor and doorbell not working since I bought the plan . Cameras are not finding wifi . Reset button doing nothing. Called 100 time to Telus service but they put on hold for hours . Tired and frustrated now . I believe complaint to CRTC is my next step now .

3 Replies

  • I'm having exactly the same issue. Super unhappy with the camera in general.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      That's not good. We'll send you a private message to look in to this and connect you to the right team to help.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    We’re really sorry to hear about your experience, and we understand how frustrating this must be. This definitely isn’t the experience we want you to have. If you could please send us a private message with your account details, we’d be happy to look into this further and connect you with the right team to help resolve the issue.