Forum Discussion
Cancelled 3weeks ago & still got charged
Cancelled Telus/ADT security on March 5 and still got charged a monthly fee on March 21st. Another phone call perhaps more than one just to solve such a trivial matter!
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- C_Fun
Community Manager
We’re sorry for the inconvenience. Charges can sometimes appear on your bill if the cancellation was processed after the billing cycle began. Please send a private message TELUS_Support , and we’d be happy to review your account and ensure this is resolved.
I sent the necessary info in the morning.
Thank you!
