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Jackk3's avatar
Jackk3
Organizer
8 months ago

Cancelled 3weeks ago & still got charged

Cancelled Telus/ADT security on March 5 and still got charged a monthly fee on March 21st. Another phone call perhaps more than one just to solve such a trivial matter! 
C_Fun's avatar
C_Fun
Icon for Community Manager rankCommunity Manager
8 months ago

We’re sorry for the inconvenience. Charges can sometimes appear on your bill if the cancellation was processed after the billing cycle began. Please send a private message TELUS_Support , and we’d be happy to review your account and ensure this is resolved.

  • Jackk3's avatar
    Jackk3
    Organizer
    8 months ago

    I sent the necessary info in the morning.

    Thank you!

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