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Dexmot74's avatar
Dexmot74
Organizer
5 months ago

Private Messages

I was communicating with TELUS support via Private Message but now since the go live of this new forum I can not respond to their messages. What gives...

5 Replies

  • bb147's avatar
    bb147
    Organizer
    5 months ago

    same here this is so stupid. i can't even reply to their PMs....

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      5 months ago

      Dexmot74 bb147 Our private message feature is up and running again. Please feel free to respond to any existing conversation or start a new one. Thanks for your support!

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    5 months ago

    That's strange. Let us start a new private message with you as it may have been blocked from the migration. 

    • Dexmot74's avatar
      Dexmot74
      Organizer
      5 months ago

      Can't reply to the msg you just sent privately.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        5 months ago

        We’re currently working through a few kinks following the recent platform migration, and that’s likely why you’re unable to reply privately at the moment. Please send us a private message on Facebook with your TELUS Community username, and we’ll continue the conversation with you there. Appreciate your patience while we work through this!

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