Forum Discussion
Account Issues Post Move
My name is Kay. I recently moved to a new location July 26 (When services were added at new address.). It says right under HOME SERVICES, that my account has 4 of them. Problem is it only lists 3, phone, internet, and tv. There is no4th one. When I call telus and endure the massive 1 hour or more wait (last time I was on so long, customer care closed leaving me connected on the line. When I connected it also said i see you have multiple services asscoiated with this number and mentioned home services and pre paid. I have NEVER had anything for prepaid. Multiple attempts and they still cant fix it. Getting seriously ann\oyed here. What do I do? Do I have to change my phone number? Someone please give me some advice on what to do.
7 Replies
Are you talking about this screen showing a count of 4 services in the heading vs the list on the right?
Yes I am. It says when i call in i have a prepaid account on this #, and I have never had a mobility/prepaid/etc, ever...
That's very strange because mobility accounts are in a different section than Home Services so even if you did have one it wouldn't show up in the Home Services summary count.
- A-B
Community Manager
Hello. Not quite sure I understand. Do you have a TELUS Mobility account? Why would you need to change your phone number?
Sorry to confuse 🙂 No never had a mobility account ever. Telus is looking into it but confirmed that we only have just the 3 services. Did we get an old phone of someone's that wasnt properly closed out maybe?
- A-B
Most likely not. Have you seen any mention of this mystery service on your billing at all by chance?
