Forum Discussion
Wifi service
When i signed up for contract with telus. I signed up for pure fibre plan. But now we moved and in our new area telus cannot provide fibre service and when i am asking them cancel they are charging me 300$ penalty fees. Why should i pay that when its telus failure to provide me the service i signed up for. I am with telus for the last 4 years. Now i am very upset.
1 Reply
TELUS_SupportOfficial Support Team
We understand your frustration, and we’re sorry to hear about the challenges you’ve encountered with your move. While we strive to provide PureFibre service across all areas, availability can vary depending on infrastructure. Contracts include a cancellation fee if terminated early. Please send us a private message with your account details so we can review your case thoroughly.
