Forum Discussion

Barry58's avatar
Barry58
Neighbour
2 years ago

Telus tv / Optiktv

I am trying to add channels but keep getting thrown out of "manage"

It tells me there was a problem and to try again later. It has been 2 weeks...

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    By chance did you recently subscribe to TV service or did you make any other mid-billing cycle changes?

    • Barry58's avatar
      Barry58
      Neighbour
      Yes, recently subscribed. Just over a month ago. we already had internet
       
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      <Mod edit: personal info removed>
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Did you receive your first bill post-order yet? I usually see this come up after a recent service addition and it'll take a bill cycle for the self-customization to take hold.