Telus home internet fiber optics cancellation

I had a bitter experience with TELUS Home Fiber Internet in Oshawa. Despite being locked into a 2-year contract, the internet quality was very poor from the start, leading me to cancel the service within two months. I was never informed about a cancellation fee, and the TELUS representative didn't mention it during the cancellation either. After spending over 10 hours negotiating and speaking with their loyalty department, they confirmed—after reviewing all call recordings—that none of the reps had disclosed the $550 penalty. I was also never emailed a copy of the contract, and was later told it was only available through the app, which I was unaware of. Overall, TELUS’s miscommunication and lack of transparency cost me both time and money. 

Telus is not ready to agree any of their mistakes here? Does this Telus Business model?

TELUS TELUS_Support