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LB_Hill's avatar
LB_Hill
Neighbour
6 months ago

Switching the NH20A modem from Bridge mode to Routing

I am ultimately trying to add a Nighthawk WiFi 6 wireless router to replace the Boost Hub.

I would first like to say hello to all as from what I have read so far, there are quite a few very knowlegeable people here.. I am very new to telus but do have quite a bit of knowhow on computers an how settings on various devices work..  My spelling... not so much

Can someone point me in the right direction on how to do this

Thanks for your time,,, the reply is not urgent so back to me at your convenience

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    5 months ago

    Hi there, 

     

    1. Disconnect the Boost Hub. Unplug the Boost Hub from your modem and power source.
    2. Connect Your Nighthawk. Plug your Nighthawk router into the TELUS modem using an Ethernet cable (usually into port 1). Power on your router and give it a minute to boot up.
    3. Set Up Your Router. 
    4. Optional (Bridge Mode – if needed): If your TELUS modem/router is providing Wi-Fi as well, you may want to disable its WiFi or enable bridge mode, so your Nighthawk is the only router managing traffic.
    • LB_Hill's avatar
      LB_Hill
      Neighbour
      5 months ago

      Just scratching my head on this one I know the Telus T3200 Modem is a Modem /Router combo. Is this only available for business applications and the modem they supplied me is only a modem.. thus the need for the Network Access Hub. In my opinion it would be much easier to just supply a new customer  with a better modem with wifi so if the customer desired, they could add  there own wifi router to the T3200

      I am paying for 1.5 GB plan and though my wifi sped isn't horrible to my other devices, I believe it could be much better

    • LB_Hill's avatar
      LB_Hill
      Neighbour
      5 months ago
      If I understand correctly I would have to factory reset the Hub and change it from routing to Bridge then connect and configure the NightHawk

      On Mon, Jun 9, 2025 at 8:35 AM Lance Hill < [email protected]> wrote:
      Hi Thanks for the reply
      Bridge mode is the stickler. the Modem does not carry wifi so there is no setting for bridge mode..there is a setting on the network access hub


      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        5 months ago

        Yes, if you're planning to use your Nighthawk router as the main router, you'd typically need to.

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