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services
I am writing to express my deep frustration with the ongoing issues I’ve encountered regarding the cancellation of my home security service and the continued problems with Amazon Prime access.
I canceled my home security in April and was assured by multiple representatives that the feature had been successfully removed. Despite my repeated follow-ups, the issue has not been resolved. In addition, my Amazon Prime service remains non-functional, adding to my dissatisfaction.
On July 10, I spoke with a representative named Edwin, who promised to follow up and call me back at 4 PM (Calgary time). Unfortunately, I never received a return call, and the problems persist.
I kindly ask that you look into these matters immediately and provide a clear resolution. I would appreciate a prompt response to avoid further escalation.
Thank you for your attention.
1 Reply
TELUS_SupportOfficial Support Team
Hi there, thank you for taking the time to share this with us. We sincerely apologize for the ongoing frustration you've experienced with the cancellation of your home security service and the continued issues with your Amazon Prime access. Please send us a private message with your account details so we can review your file and follow up directly.
