Forum Discussion
Sengled and Telus
Hey Guys,
Just got a few Sengled Wifi Smart Lights, but cant seem to connect them to my router. I have a Telus T3200M. Keeps on saying my password is wrong. I tried with a neighbour, whos on Shaw and it works, but the connection is poor cause of the distance.
Contacted Sengled and Telus to open ports as Sengled suggested, but no one could help me.
Anyone here have experience with this?
Thanks
9 Replies
- I have had my bulbs for years-none have ever worked, I should have returned them to the store or called Telus but worked too much & kept putting it off, ffwd a few years-they still don’t work, waste of money and now they are much cheaper (I believe mine were on sale in store, 2 for $54, I bought 3 sets) & probably the bulbs are much better now. Hope you got yours working. I’m trying again right now.
The Sengled bulbs only work on 2.4GHz frequency. If your T3200M does not have SmartSteering turned on then your SSID for 2.4 GHz and 5 GHz will be different. If your phone is on 5 GHz then the app won't be able to give the Sengled bulb the correct 2.4 GHz SSID. If this is the case then you need to connect to the 2.4 GHz SSID with your phone before attempting to set up the Sengled WiFi bulb with the app on that phone.
Go here for instructions on turning on SmartSteering. You don't need to turn it on, you just need to follow the instructions to view the settings page and determine if it's on or off. If your network is otherwise working well then don't turn it on, just follow my instructions above.
https://www.telus.com/en/ab/support/article/enable-smart-wifi-on-your-advanced-wifi-modem
