Forum Discussion
Sengled and Telus
Hey Guys, Just got a few Sengled Wifi Smart Lights, but cant seem to connect them to my router. I have a Telus T3200M. Keeps on saying my password is wrong. I tried with a neighbour, whos on Shaw ...
The Sengled bulbs only work on 2.4GHz frequency. If your T3200M does not have SmartSteering turned on then your SSID for 2.4 GHz and 5 GHz will be different. If your phone is on 5 GHz then the app won't be able to give the Sengled bulb the correct 2.4 GHz SSID. If this is the case then you need to connect to the 2.4 GHz SSID with your phone before attempting to set up the Sengled WiFi bulb with the app on that phone.
Go here for instructions on turning on SmartSteering. You don't need to turn it on, you just need to follow the instructions to view the settings page and determine if it's on or off. If your network is otherwise working well then don't turn it on, just follow my instructions above.
https://www.telus.com/en/ab/support/article/enable-smart-wifi-on-your-advanced-wifi-modem
Have already done this. Everything is on 2.4ghz. Still no luck. Any other options?
Is your SmartSteering on or off?
its off.
What kind of phone do you have?
Is it possible that your phone is automatically switching back to the 5 GHz SSID while you are in the app? Some phones will detect that the WiFi connection to the bulb has no Internet access and automatically switch the WiFi connection to another known SSID that is available, which might be the 5 GHz one if that's what you normally use.
I have this issue setting up my WeMo switches. I switch to 2.4 GHz before I start the app. When the app connects to the WeMo switch I have to tell my phone to stay connected to it eventhough it doesn't have Internet access. If I don't do this the phone automatically switches me back to my home WiFi after a few seconds, which is the 5 GHz frequency.
