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Returning equipment Purolator waybill
I need to return my TELUS equipment, but due to the Canada Post strike, I contacted TELUS support. They informed me that a Purolator return waybill would be sent to me. However, I have not received it, despite requesting it four times. Could you please advise if there is another way to obtain the Purolator waybill?
Hi! Please send us a private message with your account details so we can arrange for the Purolator return waybill to be sent to you directly.
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I also needed to send back a TV box and initially was sent a Canada Post email. I called back when they sent me the wrong box and requested a Purolator return for now 2 boxes. I never heard anything until a week later when I got an email from Purolator with printable shipping label.
TELUS_SupportOfficial Support Team
Hi! Please send us a private message with your account details so we can arrange for the Purolator return waybill to be sent to you directly.
Thank you for your response. My home services account is (removed account number on public forum).
My 2-year Telus home internet service contract has ended, and the service has been cancelled.
I originally received instructions to return my TELUS equipment via Canada Post; however, since they are currently on strike, I requested a Purolator return waybill instead. I have contacted four different agents, all of whom submitted a request for a Purolator waybill, but I have not received any email from either TELUS or Purolator.
Could you please send me a Purolator return waybill at your earliest convenience? I would really appreciate your help.
Thank you.
- TELUS_Support
Thanks for reaching out and sharing those details. In order to assist further and securely access your account information, please send us a private message by clicking the envelope icon in the top right corner of the page and selecting “Send a message.” Once we receive your message privately, we’ll be happy to review your request and help with the Purolator return waybill.
