Forum Discussion
New Telus modem/router and wifi killed Smart TV
We recently had Telus upgrade our equipment. We now have an NH20A modem and two B20A WiFi routers.
Since having the upgrade, our Smart TV (Sony Bravia A80K) has no internet access, despite being connected to our Telus WiFi network with excellent signal strength. All our other devices (PCs, Xbox, iPhones) have Internet, and the Telus Optik TV works fine (we can stream Netflix via Optik TV).
I have searched and tried different suggested solutions without success. Power-cycling everything. Disabling the 5GHz WiFi bands. Making sure the TV is on automatic time settings (there no option to choose between broadcast and network time).
I am now on the cusp of having Telus send a tech out to help. Are there any other potential solutions I should try?
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How did the smart TV get internet before? WIFI or Lan
Lan should connect with an auto IP address but WIFI will need to be manually set with the user and password. (I may be wrong, it has been a while since original setup)
WiFi with a T3200M before. The TV seems to connect to our new Telus WiFi network fine.
Can you put a hardwire an Internet connection over ethernet or coax connection to direct your TV?
Can you temporarily move your TV to a hardwire connection?
Or as suggested contact Sony.
I had a similar issue when we had the "correct" routers supplied and my doorbell camera stopped working and would not login to wifi. Contacted the company, changed a bunch of configurations...and no work...even reset it to out of box condition and tried to connect to no avail. Sent it back and bought a different brand and it all worked.
- FuzzyLogic
Community Power User
Have you tried removing the network connection settings on the TV and then reconfiguring them?
I tried "Forget this network" and re-added our Telus WiFi network. No change.
Call for tech support over the phone. But I caution you to expect various levels of competence. My last call for support was a disaster and lead to a real Telus employee technician at no cost.
- Nighthawk
Telus tech support won't provide support for non Telus equipment like TVs. Since all the other services are working fine and it's just the one device having issues, in the highly unlikely event that a tech was sent out, they would definitely be charging for the visit.
Thanks for your reply. I really do not think this is a Sony problem. The Telus equipment we had previously worked just fine with the TV. It is the new Telus equipment that has changed things. The Sony TV just happens to be the symptom of whatever problem has been introduced by the new Telus equipment.
- Nighthawk
I'd start with tech support for Sony. If everything else is working, Telus will charge if the issue is not with their equipment / line and they come to your residence.
