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TMVYLW's avatar
TMVYLW
Friendly Neighbour
8 months ago

New Telus modem/router and wifi killed Smart TV

We recently had Telus upgrade our equipment. We now have an NH20A modem and two B20A WiFi routers.    Since having the upgrade, our Smart TV (Sony Bravia A80K) has no internet access, despite being...
1955Chevrolet's avatar
1955Chevrolet
Organizer
8 months ago

TMVYLW 

 

Can you put a hardwire an Internet connection over ethernet or coax connection to direct your TV? 

Can you temporarily move your TV to a hardwire connection?

Or as suggested contact Sony. 

I had a similar issue when we had the "correct" routers supplied and my doorbell camera stopped working and would not login to wifi. Contacted the company, changed a bunch of configurations...and no work...even reset it to out of box condition and tried to connect to no avail.  Sent it back and bought a different brand and it all worked. 

 

TMVYLW's avatar
TMVYLW
Friendly Neighbour
8 months ago

I don't think that feasible for us, well, at least not easily.

 

I think I will be contacting Sony. 

  • TMVYLW's avatar
    TMVYLW
    Friendly Neighbour
    8 months ago

    I should note that I have close/restarting the apps, clearing cache and local data, and even tried rolling back the Amazon Prime App to its factory setting. None of this made a difference.

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