Forum Discussion
My Favourite channels
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
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Last night rebooted after choosing Favorites, it remained Favorites after reboot. Turn on this morning and it is subscribed.
How is it possible that for three days turn on TV, goto guide/options and My Favorite is the default. Then tonight 9/9/24 subscribed is default. What the hell is going on???
I’m having the same experience. One day it defaults to Favourites the next day it is back to Subscribed. And then Telus has the audacity to tell us that we need to log in again or reboot when it clearly is a faulty system from their end. I will never recommend Telus TV to anybody ever.
- Same thing here I thought I had solved the issue, when I turn on the tv I went to Live TV & for 2 days it opened on My Favourites, this morning it was back to My Subscribed ChannelsGary
9/4/24 guide is still default subscribed. If Telus techs cannot fix what they already fixed then this is first notice of ending contract, it will not be renewed. I want My Favorites as the default menu when I open the guide,
- Obviously it wasn’t fixedGary
8/12/24 GUIDE STARTS IN SUBSCRIBED
TELUS_SupportOfficial Support Team
Our team is aware that this issue is back and actively investigating. We'll have updates when we get them.
Must be frustating to be Telus support and dealing with us when something was working, then lost with the July update is still not fixed. Never mind the dozens of complaints of things that remain the same after a couple years.
I've recently encountered the same issue.
Old issue. There was an update back in January I think that fixed this.
Search for how to manually do the update
- No it didn’tGary
