Forum Discussion
My Favourite channels
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
TELUS_Support
Official Support Team
Official Support TeamOur team is aware that this issue is back and actively investigating. We'll have updates when we get them.
Must be frustating to be Telus support and dealing with us when something was working, then lost with the July update is still not fixed. Never mind the dozens of complaints of things that remain the same after a couple years.
- Telus has gone pretty close to having No Customer service. My August- September bill was $20-$30 over what it should have been & when the option came up for billing the AI answering system read me off my balance & other things I wasn’t calling about. I kept saying Customer Service, Customer Rep AI kept saying I don’t understand eventually AI had enough of me & redirected my call which then took 58min before a Person answered I asked him to look at July-Aug, then look at Aug.- September billing. My bill should be the same every month give or take the odd long distance calls. I have no additions to the TV subscription, no change in the WIFI usage. Anyway in the end they reduced my Sept.-Oct. bill by $40.00 & assured me the next bill would be the $165.00 that the salesperson said it would beGary
- TELUS_Support
Hey GAM - glad to hear your billing was finally resolved. Please feel free to reach out to us here as well if you'd like in the future if there's anything you'd like to discuss and we'll be here!
- Can you help with my billing? For the previous 20+ years there never was a billing problem. When it was time to renew my contract I could call Telus ask for customer service & get connected to the Loyalty desk without difficulty, I’m not sure that’s what going to happen when it’s time to renew this time Since the AI doesn’t understand the words Customer RepresentativeGary
