Forum Discussion
My Favourite channels
why do I have to keep choosing my Favourites after turning off the TV , when I turn on the TV the guide is back to My Subscribed channels
8/12/24 GUIDE STARTS IN SUBSCRIBED
TELUS_SupportOfficial Support Team
Our team is aware that this issue is back and actively investigating. We'll have updates when we get them.
Must be frustating to be Telus support and dealing with us when something was working, then lost with the July update is still not fixed. Never mind the dozens of complaints of things that remain the same after a couple years.
- Telus has gone pretty close to having No Customer service. My August- September bill was $20-$30 over what it should have been & when the option came up for billing the AI answering system read me off my balance & other things I wasn’t calling about. I kept saying Customer Service, Customer Rep AI kept saying I don’t understand eventually AI had enough of me & redirected my call which then took 58min before a Person answered I asked him to look at July-Aug, then look at Aug.- September billing. My bill should be the same every month give or take the odd long distance calls. I have no additions to the TV subscription, no change in the WIFI usage. Anyway in the end they reduced my Sept.-Oct. bill by $40.00 & assured me the next bill would be the $165.00 that the salesperson said it would beGary
I’m having that issue again too. The last few days it shows “favourite channels” for about half a second, then quickly reverts to “subscribed channels”. Rebooting hasn’t helped.
- The real problem is Smart TV’s I just need a TV & a network that will provide TV Stations apps if I choose to use them I don’t need Goggle Tv & all the other stuff your putting in my Smart tvGary
