Cant access home phone voicemail or reset password

So I just enabled Call Control on my Telus home phone and when setting it up there was an option to send people straight to voicemail if they failed to get through call control. I thought this would be a great idea to set up in case an important call failed to get past the call control feature, however we have never used voicemail before because we use a home answering machine instead, so I decided to try and set up voicemail on our home phone and its been nothing but trouble. When I dial *98 to access our voicemail, it asks for a mailbox number but I do not know what mailbox number its asking for. I tried both entering 1 as well as our home phone number but none work and it says it's invalid. I eventually decided to go into our MyTelus account and try to reset the passcode there, but all we get is an error code. Any idea what I am doing wrong to get voicemail working on our home phone?