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RyDawg's avatar
RyDawg
Advisor
5 years ago
Solved

Boost Wi-Fi not showing all devices connected

When I go to the IP address for my boost Wi-Fi, it doesn't show certain devices like my iPhone and my Apple Watch, meaning I can't tell the signal strength, what frequency is being used or which booster its currently connected to. Even more bizarre is if I go to the My Wi-Fi app on my phone, it gives a recommendation to some of these devices saying to manually connect them even though they are connected to the boost. Is this some sort of glitch?

  • A-B's avatar
    A-B
    5 years ago

    Hey RyDawg sorry about that! It definitely sounds like it could be some kind of glitch. If uninstalling and reinstalling the app or equipment doesn't fix this, your best bet may be to reach out to our Tech Support team at 1-888-811-2323 for further investigation.

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  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey RyDawg sorry about that! It definitely sounds like it could be some kind of glitch. If uninstalling and reinstalling the app or equipment doesn't fix this, your best bet may be to reach out to our Tech Support team at 1-888-811-2323 for further investigation.

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    5 years ago

    I've had issues with the Telus My Wi-Fi app stating certain devices hadn't connected to my network in many days when in fact they are currently connected. If I select the device and tap Forget that seems to sort things out. I had to do this for some wired and wireless devices.

     

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