Forum Discussion
What's wrong with my connection when in the US?
I am visiting the US and I have a plan that allows for US calls (to/from) and data. But every time I try to make a call, I get a message that the call failed. No calls go out or come in. When I try to log on to the Telus Mobility site to help in the chat, I am getting a system error. This is so frustrating.
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- NFtoBC
Community Power User
This may be a silly question, but have you restarted your device? Have you confirmed the cellular provider settings are set to automatic?
Have you checked to make sure Roaming is enabled in your devices settings?
Did you purchase your device from Telus? If not, that is more than likely the reason why. What device are you using?
