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Cshaw's avatar
Cshaw
Neighbour
5 years ago

Telus Email Messages Disappearing

My email keeps disappearing from my Telus account. It has occurred 2 times. I contact tech support and it the messages are reinstated. These are messages in my inbox and in folders.
The tech is saying it is because I am using iCloud as well. This hasn’t happened to anyone else I know that are operating their phone, Mac and iPad in the same way. Any suggestion?

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  • Are you using the older POP3 protocol to download messages?  Use IMAP to synchronize them.

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User

    How are you using iCloud that might cause the CS rep to make the statement they did?