Forum Discussion
Re-Activating Account
I cancelled my Telus account since I moved overseas and knew I would need a plan in my new country. I realize now I still need it to receive SMS text messages to my Telus phone # as it is linked to important online accounts. I still have my Telus SIM card in my phone so I'm hoping I can re-activate my previous account (I cancelled less than 2 weeks ago) but I'm not having much luck trying to figure this out online.
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TELUS_SupportOfficial Support Team
Hi macspeck it is possible to bring your service back. We will send you a message for next steps
I need to reactivate my account for similar reasons
I need to reactivate my account for very similar reasons
- TELUS_Support
Hi Cory. Is your deactivated account prepaid or post-paid? We can help reactivate pre-paid accounts but due to the credit profile associated with post-paid accounts, it'll require a call to our customer service team or a visit to one of our stores.
Thank you! This would be so helpful!
