App and account information not accurate

I don't know how to start this, I received the deny, deflect and disengage treatment this morning from customer service which is disappointing; I have had great customer service before as well as poor service and this was just not service. It was some guy saying "shucks ma'am, I wouldn't worry about it". I am signed up for auto withdrawal for my mobile but it doesn't seem to be withdrawn at any specific time, the dates of billing and due date for my bill don't match between this customer service rep and my Telus app which currently tells me I am overdue to pay my bill, which was  auto withdrawn on 06 Oct, 8 days prior to the bill's due date. This rep was skillfully robotic, ensuring I got the message that my concern wasn't important, that what I see isn't what they see, and that there is no problem with this versus passing me onto someone who may think that could be something of a concern for customers. Disappointed Telus, do better. I get it's all about the money and I am choosing to give it to you, please hire people who can do the job your consumers need. The end of my conversation with this rep was that I would trust him to make note in my file about the disconnect between the app and system information that only they can see, however I am sure his note if it exists will flag me as a problem customer.