Forum Discussion
Re: [Megathread]: TELUS Connect
The Telus Connect App doesn't work to pause devices anymore. I had a schedule for my kids and when we upgraded our internet, these schedules disappeared. I can get into the app but it won't show what devices are connected and I can't pause any devices. I have removed and reinstalled the app many times, I've restarted my modem and still the app says "We're experiencing technical difficulties". It's been like this for a week. How can I set schedules to pause devices if the app doesn't work?
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I am experiencing the same issue that many others have reported — the TELUS Connect app is unable to detect my Wi-Fi 6 Booster. I have tried several troubleshooting steps, including disconnecting and reconnecting both the hub and the booster, uninstalling and reinstalling the Connect app, and logging in and out of the app. Unfortunately, none of these steps have resolved the issue.
This problem has persisted for over six months, and despite my efforts, it remains unresolved. I would appreciate your assistance in identifying a solution.
I also have this issue. Seems this functionality was removed at some point (genius). I also would like this functionality to be available as it's been missing for months. Seems it is missing since we got the new white ONT boxes and wireless mesh unit (booster). No schedule, no pause, the booster doesn't even show in the phone app. Basically the phone app is useless at this point. Can someone fix this instead of just saying your looking into it?
Same issue. Unable to pause device. No device showing in the connect app
