Recent ActivityMost RecentNewest TopicsSolutionsuse existing balance on prepaid plan I paid 2 days late on Feb 12, 2026 for my prepaid plan instead of Feb 10 and the account has not been activated; I can't use the phone. It is impossible to talk to anyone, and I don't know how to u...SolvedWireless Home Phone Billing My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention...SolvedWebstore - Issues trying to contact Is anyone else having an issue with the Webstore? I placed an order and yesterday they emailed saying they tried to call me to verify the order and it is on hold currently. The number they called i...Solved5G Standard - is USA text extra Sorry for this lame question but getting details on my Telus page is a bit of a challenge. My plan states “Nationwide data, talk and text” - am I to assume USA text is extra and I need to add the ...SolvedPhone won't connect to network Woke up this morning to discover that my phone won't connect to the network - full bars with an exclamation mark. Soft and hard resets haven't work. Pixel 10 has a "reset internet" function on the c...SolvedPromo Addon Renewal My current Talk & Text 100 plan expires on Apr 3. When I got it with the "BONUS100" code, there were promo addons included: Unlimited talk and text and 2 GB monthly data. The fine print read in part ...SolvedSwitching line to prepaid I have an EPP account with Telus with 4 lines attached. One line belongs to my daughter who is currently overseas. In order to keep her phone number (but not pay the monthly plan bill) I wanted to sw...SolvedCancelling my Telus Mobility plan while living abroad I'm not living in Canada anymore and I can't cancel it via phone, is there any other way I can cancel it? Thank you. Solved5G Speed Issue I just switched to Telus 50GB unlimited and my speeds on 5G are slower than I had on Koodo. I called tech support and it was elevated 2 levels and I was told the service in my area for 5G was poor. I...SolvedDiscovery+ activation via Stream+ I am having issues activating my new Discovery+ app on Apple TV. I received the activate email from Telus. I clicked on activate and then directed to the Discovery+ webpage to log in. When I put in...Solved