Can't log in to Telus Connect app
Can not log in to my Telus Connect app. Every time I try it says it can't login using 'my account' and yet every option given brings me to Telus My Account. I need to log in to the Connect app for my wifi/modem. I have already... reset the modem Force stopped app Cleared cache app Uninstalled/reinstall app Oh! And my admin password says it correct when I try doing it that way Help!
Cancelled service, paid final bill already, why is Telus still sending me an e-bill?
I had cancelled my Telus home service three months ago, and after that, returned my modem to them, and Telus e-billed me for my final payment in January 2026, which is 213 dollars. In February 2026, the e-bill came again, and the statement was 0.00. In March, Telus didn't send me an email. I thought it was perfect; no more bills to pay. But now in April, Telus sent me another E-bill again, and I owe them money, but when I log into Telus, the home service account doesn't even exist anymore. Do I need to pay, or is it a system issue that they charge me incorrectly and still think my account is still in use? Please have Telus send your support team and message me.
Telus Internet cancellation nightmare: still no resolution!
I’m posting another update here because, true to form, Telus has dropped the ball yet again. I was assured that Cammy, a manager at Telus, would reach out to me directly on April 1st to finally get my service disconnected properly and arrange the return shipping for the equipment. Well, April 1st has come and gone, and big surprise—absolutely zero follow-up or phone call. I am completely fed up with how difficult and exhausting it has been just to close out this account. First, a loyalty agent cancels my service without my authorization. Then, I am told I have to pay over $200 in early termination fees for moving to an area where Telus can't even provide service - completely contradicting what the sales rep told me when I signed up. And now, management cannot even be bothered to call me back when they specifically schedule a time to do so. Can a forum moderator or someone with actual authority please step in and deal with this? I am tired of being passed around, lied to, and ignored. I just want this nightmare over with. What do I actually have to do to get some real customer service here?
Poor internet quality going on for several weeks now
Hello, I am not the one whom has the contract with TELUS but she is unavailable atm so I made this account to try and get into contact with someone who might be able to help, I have restarted my machine, I have restarted the router for a full 60 seconds, I'm not sure what else I can do, I use a wireless connection but I have the signal booster or whatever its called in my room with the computer that is connected to it, it is not blocked its has free line of sight with the wifi antenna, but my internet quality has been garbage for weeks now, major packet loss and constant disconnections to the game servers, and I have checked the status of said servers and no one else has been reporting issues with them. we have if I recall correctly the plan we are under is the purefibre internet 300. I'm just frustrated because it was good for a long time but for the past couple of weeks its been nothing but lost connections and massive ping and packet loss spikes. maybe the infrastructure around my house got damaged somehow and that's what's causing? there has been a fair bit of construction around my neighborhood. I don't know. But I do know there has been a massive degradation in quality to the service we pay for.PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone. If you're experiencing constant audio and channel problems. Just follow these simple steps: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the managerWifi asking for sign in
My wifi started asking me to sign in all of a sudden but I am unable to do so. The sign in link takes me to an unavailable page for order.fiber.telus.com. I've never had to sign in to use my wifi before and restarting the modem did nothing. Can someone please help me to get this working properly again?
Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looks