Internet Backup feature - does it work?
Has anyone got Internet Backup to work? https://www.telus.com/en/internet/internet-backup We are currently in a 9+ day internet outage due to a fire damaging equipment on our street. Had a tech visit and also spent almost 3 hours on the phone with various Telus agents. They were not able to resolve. I downloaded the Telus Smart Home app and tried to configure Internet Backup but it says I have an incompatible router. I have a network hub and wifi 6 router. I read that should be able to configure even after the outage. I am guessing someone should be able to resolve, but not sure how to get in contact with them. Has anyone successfully configured and used this feature? Thanks
How do I port forward?
aight so im trynna port forward for a Minecraft server and after i login (which i now can do cuz i found the way to sign in a while back) and on the page there is NO WAY to port forward since there is no firewall section no nothing just very basic configuration stuff if i need to i can send a picture of what it looks like and the model is just a wifi boost 7 (and a 6 lite)
IPv4 blocked
Hi, I’m having trouble getting inbound connections to work on my TELUS home internet, and I’m wondering if I might be behind CGNAT. I noticed that a traceroute shows a 100.122.x.x address on an early hop, which made me think my IPv4 might be behind shared carrier NAT. Is there a way to confirm whether my connection is using CGNAT, and if so, can TELUS provide a public IPv4 address?Boost7 10Gig port
I was upgraded to 3Gig service, and the tech came out to install the new NAH and Boost7 AP. He told me Telus has been having issues with the 10Gig port on the Boost7 and to use the 2.5Gig port instead. I did notice faster speeds on the 2.5Gig port than on the 10Gig port. Is this a known issue, as I'd like to get my full 3Gig speeds to the AP?
Subject: Request for a Fair Renewal Offer for a Long-Term TELUS Customer
Dear TELUS Customer Care Team, I am writing regarding my TELUS account. Previously, this account XXXXXXXXX was under my wife’s Neha, and it is now registered under my name Vikas account XXXXXXXXX ( Since4 plus year with telus). Our family has been a TELUS customer for many years, and we have consistently paid our bills on time. My current two-year contract ends 18th of August. However, I was informed that TELUS does not have a better plan or any meaningful offer available for a long-standing customer like me. I find this extremely disappointing. After maintaining a loyal relationship with TELUS for so many years, I expected the company to recognize that loyalty by offering a competitive renewal plan. It feels as though the time and commitment we have invested as TELUS customers have not been valued. I respectfully request that you review my account and provide your best available plan, including any loyalty, retention, or renewal offers. If no reasonable option is available, I will unfortunately have to consider transferring my services to another provider. Please treat this matter seriously and respond with a clear written resolution. Sincerely,
Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and they go to bed later than me. I can login to the app, it sees my Modem/Network Access Hub (Technicolor NH20T) and Boost Wi-Fi 6 (Arcadyan Boost 2.1), and shows the connected devices list. But when I try to pause one of the devices I get the error "Oops Your modem can only pause a maximum of 0 devices. Please unpause some devices and try again." I have tried doing a pinhole reset on the modem and on the boost then uninstalling and reinstalling the app. Once the app eventually found the modem online again and I tried to pause something again and got the same error. Called customer support, after an hour on the phone she was stumped and said she'll call me back (with no reference number or anything, I honestly didn't think she would) and she did call and leave me a message about 4 hours later saying this is a known issue and they are working on a solution and they will send out an update when it's fixed (when? how will I know?). Does anybody have any information to corroborate or contradict this? Or any suggestions for me?
