support

21 Topics

Phone won't connect to network
Woke up this morning to discover that my phone won't connect to the network - full bars with an exclamation mark. Soft and hard resets haven't work. Pixel 10 has a "reset internet" function on the connections page, tried that. Is my literal next step factory reset before I try and return it? Any help will be greatly appreciated. Thanks in advance.
Solved
brezilliant
5 days ago Place Mobility
36Views
0likes
3Comments
Before the 90 days, 90 day, fiancé uploaded incorrectly
The most recent episode of before the 90 days is incorrectly uploaded. Instead, it is the PILLOWTALK episode. I am referring to season eight episode seven- brace for impact.
Kirarand
2 months ago Place Home Services
52Views
0likes
2Comments
TELUS Expert Messaging
TELUS Expert Messaging TELUS Expert Messaging in the My TELUS app is available when and where you are, 24 hours a day, 7 days a week.
A-B
2 months ago Place Mobility
101KViews
1like
0Comments
TELUS Home Services Support Guide
Quick access to common support topics for TELUS home services. Optik TV Issues watching Optik TV? Add/Change channel subscription online or on your TV Reboot your PVR / STB Optik TV Green welcome screen Adjust your guide to show only subscribed channels How to order PPV Issues with Stream+ Internet Retrieve your Wi-Fi password TELUS Connect Wi-Fi app (control, manage, and pause your Wi-Fi network) How to set up a 2.4 GHz network on a 5 GHz TELUS Hub modem Learn about dual-band (2.4 GHz & 5 GHz) networks Why do I have no internet connection? Step by step troubleshooting Slow internet speeds? Step by step troubleshooting Wi-Fi connection issues? Optimize Your Online Gaming Experience Internet Speed Troubleshooting Troubleshoot your Boost Wi-Fi Internet data usage explained Wi-Fi speed and coverage explained How to restart your modem Slow internet on Smart Hub Weak signal on Smart Hub Home Phone How can I block spam calls to my landline/home phone? Manage voicemail settings online Why do I have no dial tone? Misc. When is PureFibre coming to my area? Is there an outage in my area? What offers do you have for tv/internet/home phone? How do I move my home services? How do I set up and manage pre-authorized payments? Additional Help Search support database Visit community forums Contact via Facebook Check service status page When to Contact TELUS Issues not resolved by guides Complex service changes Technical support needed Billing questions Service moves/transfers
A-B
2 months ago Place Home
2.1KViews
0likes
0Comments
Incorrect episode uploaded… again
The most recent episode of 90 day fiance before the 90 days was incorrectly uploaded as pillow talk again. Season 8 episode 6 - cabin pressure rising.
Kirarand
3 months ago Place Home Services
65Views
0likes
1Comment
Most recent episode of before the 90 days uploaded incorrectly
Season 8 episode 3 of 90 day fiance before the 90 days was uploaded incorrectly as pillow talk.
Kirarand
3 months ago Place Home Services
50Views
0likes
1Comment
Recieved wrong equipment
I recently signed up for Telus internet and received my equipment today, but not everything. My apartment has a panel for a network access hub, and I only received a Boost Lite Wifi. How can I get the access hub?
darknutmeg
4 months ago Place Home Services
46Views
0likes
1Comment
Telus Connect is showing neighbours' hardware...
Originally posted on Reddit but I was asked to post here... The title says it all, really. I haven't used the Telus Connect app for a while, and when I logged in today, it's showing the neighbours' Hub, Boost and Optik TV, along with all of their connected devices. When I log directly into MY Hub via a browser, however, I can see all my hardware and other details. I'm going to hazard a guess that this is a huge privacy issue, as I have access to all their settings and such. Is someone at Telus going to get this sorted for me?
lorissimo
4 months ago Place Home Services
109Views
0likes
1Comment
Shipping label to return device takes days to receive??
Hello, I'm getting frustrated with Telus as a simple email apparently takes days to receive. I have an old phone that needs to be returned under their bring it back plan. I went to one of their physical store and was told that they can't help me because I ordered my new phone online. The person "sent" me the email with the shipping label to help but I haven't received any email with attached shipping label. She told me that I should've received the shipping label already when my order was processed. None was sent to me. I called *611 two times. Both times the agent "sent" the shipping label emails to two different emails of mine. But still no telus shipping label was found in any of my emails in both circumstances even though they wait for me receive it. The second agent I talked to said he physically can see the electronic shipping label but gave me a reason that due to black Friday coming up, telus has lots of orders and processing is taking some time for the shipping labels to get sent. He assured me that within 24 hours I will get the shipping label. I told him straight up that I don't believe him because I was told the same during my first call. Now my concern is in this day and age, emails do not take days to be received. Under telus' bring it back plan, users have 30 days to return their old device upon receiving their new phone. I feel that I've been getting the run around and eventually will get charged for not returning my old phone. My phone is packaged and ready to go. All that is missing is this mysterious, hard to get shipping label. I feel that I'm going to call telus support again in the next few days for the same issue. How long does it take to receive shipping labels to return phone? Is there another way to further escalate this issue, just to get shipping labels, because the phone agents are not of help. All they say is to wait. I'm afraid that I keep on waiting but eventually get charged for keeping the phone.
Tacosmom
4 months ago Place Mobility
287Views
0likes
9Comments
Purolator waybill to return equipment was never sent
I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help! Carol
CarolMN
4 months ago Place Home Services
114Views
0likes
3Comments