Forum Discussion

CarolMN's avatar
CarolMN
Neighbour
30 days ago

Purolator waybill to return equipment was never sent

I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help!

Carol

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, can you send us a private message and we'll get one sent to you. 

    • CarolMN's avatar
      CarolMN
      Neighbour

      Hello, I tried sending you a private message but its not going out. In said message Im including my account number and other details, I suspect its because of this that some filter is not allowing me to send it. Please let me know what details I need to provide to get a shipping label. Thanks!