Advice on how to fix Optik TV signal
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effect Glitching Video: https://youtu.be/swjphcPBAhA This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. Contacted Telus Support, who fixed "multiple errors" with the first box. The issue went away for a few days, and then returned. 2. Got the first box replaced, which now is replaced with the VIP5602W box 3. Tested 3 different HDMI cables 4. Tested different HDMI ports 5. Restarted the boxes 6. Tested different channels Furthermore, the TV itself is a smart TV, and all content on it is displayed normally. The TV is also connected to an Xbox, which displays all of its information correctly Both the TV and the Box are over wireless because we do not have an ethernet port there It will do cycles of working for a little bit (<10 minutes) and then glitching (also around 10 minutes) On some days it works normally but those are few and far between We have a second cable box in the upstairs master bedroom, and it works normally. PVR recordings look fine. Thanks.
Return Your TELUS Equipment in 3 Easy Steps
Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab a piece of paper and clearly write the following info on it: First and last name of the account holder. TELUS account number and full service address. Phone number associated with the service(s) (if applicable). - Seal the box securely. TAKE THE PACKAGE TO ANY CANADA POST OUTLET - Visit any Canada Post outlet and let the clerk know you're returning residential equipment to TELUS. - Quote the Return ID number PR142924. - Canada Post will provide you with a prepaid waybill, with the TELUS address already printed on it (no charge). (PLEASE NOTE: For any TELUS Mobility and wireless equipment returns, including the TELUS Smart Hub, please call our team directly at 1-866-558-2273 to arrange a return.) KEEP TRACK OF THE WAYBILL NUMBER - Please keep track of the waybill number you received from the Canada Post clerk until the package is successfully returned to our warehouse. - For convenience, take a picture of the waybill so you have it easily accessible on your phone! If you have any further questions, please comment below or reach out to us over at our Twitter/X or Facebook pages and we'll be there to help! FR version
