TELUS Device Care Complete
Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. You can add Device Care Complete when purchasing your new device online, by dialing *611 from your TELUS device, in-store, or through your My TELUS account within 60 days from the date of purchase. Here's what you can get for only $17/month: Coverage for lost or stolen devices with extended protection against accidental damage. Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period. Protection from physical damage, including cracked screens, broken camera, power ports that won't charge and other valuable features such as your microphone and/or speaker malfunctioning. Protection from all liquid damage, including water or coffee. Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device. Get your device repaired at our exclusive repair partner, Mobile Klinik. Version FRReporting Spam
Reporting Spam Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward the spam message to the shortcode 7726 (SPAM). If you're receiving more than one, we recommend putting 7726 into your contact list so it's easily remembered. Don't respond directly to the number that sent you the spam text. This will alert the spammer that your number is genuine and active. If you're not able to view the number or if it's email spam, forward us the entire message (along with the subject header if it's an email). How To Forward a Spam Text From Your Phone To 7726 iPhone 1. Touch and hold the message 2. Select More 3. Select the message you want to forward, then select the arrow in the bottom right corner 4. Enter 7726 5. Select Send Android / Windows 1. Press the message (be careful not to activate / tap on a link) 2. Choose Forward (from the menu) 3. Forward to 7726 *Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging bucket iMessage Spam Reporting The key difference between an iMessage and an SMS message is the colour of the text. An iMessage text appears in a blue bubble, whereas an SMS message appears in a green bubble. If the spam text you receive appears in green, you may need to report it using the steps above. If the spam is an iMessage and comes from someone not saved in your contacts, you'll see a message stating that "the sender is not in your contact list" and you'll have the option to Report junk. Alternatively, you can send an email to [email protected] with this information: A screenshot of the message The email address or phone number that sent you the iMessage The date and time you received the spam iMessage Android Spam Reporting To report a spam message on your Android device: On your Android phone or tablet, open the Messages app Touch and hold the conversation you want to report Tap Block --> Report Spam --> OK You can also open a conversation and report it as spam. From the conversation, tap More Options --> Details --> Block & Report Spam --> OK Please note: This is for SMS/MMS spam only. If you receive email spam, it can be reported directly by forwarding it to [email protected] If you have further questions about spam messaging or any other messages you receive, don't hesitate to ask the community at our Neighbourhood Forums or reach out to us over at our Facebook page as well. FR versionHow To Block Text Messages and Calls on an Android Device
How To Block Text Messages and Calls on an Android Device There aren't many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your Android device. How to Block Text Messages Open the Messages app. On the Home screen, touch and hold the conversation you want to block. Tap the Block icon and then tap OK. How to Block Calls Open the Phone app. Tap More (three vertical dots) and then tap Call history. Tap a call from the number you want to block. Tap Block / report spam. How to Block Calls From Unknown Numbers Open the Phone app. Tap More (three vertical dots). Tap Settings and then tap Blocked numbers. Turn on Unknown. (note: This will block calls from private or unidentified numbers. You'll still receive calls from numbers that aren't stored in your contacts list) How to Manage Blocked Numbers If you've made an error or changed your mind, here is how to unblock numbers from text conversations or calls. Unblock from Text Open the Messages app. Tap More Options and then tap Spam & blocked. Select the contact from the list, and tap Unblock. Unblock from Call Open the Phone app. Tap More (three vertical dots). Tap Settings and then tap Blocked numbers. Select the contact from the list, tap Clear and then Unblock. Always remember as well, TELUS has a handy (and free!) feature known as Call Control which will prevent nuisance calls from getting through to you. Be sure to check it out! FR versionBacking up your Android Device
Backing up your device is of the utmost importance. If you lose or damage your device without backing it up, there may be no way to recover your contacts, important info, and pictures. Let's talk about backing up your Android device. Here are a few important reasons why you should regularly backup your device: The latest version is available for recovery/syncing. Data doesn’t need to be saved on your handset only (added benefit of downloading this information to another device if you so choose). You have a sense of security knowing you can retrieve your data at any time in the event of a problem. Here are a few ways to back up your device: Via USB cable connected to your computer Connect your Android to your computer using a compatible USB cable. From your device hit the Menu key and select USB connection. You will be prompted to a USB mass storage, select OK. On your computer, you will see a removable disk. Create a new folder and then drag and drop the files you want to copy to this new folder. I suggest you name the file with the model of your phone and the date. Cloud apps Cloud apps are applications that work through the “cloud,” a bank of hosted memory servers accessible through an internet connection, and they provide an excellent resource for backing up your device and/or storing your files. Here are a few examples of some popular cloud apps: Box Google Drive Dropbox Natively on your Android device through the device account settings Download the cloud app to your computer or mobile phone. Navigate to Settings on your device. Select your Google account. Check all the data you wish to backup. Click on “More” then on “Sync Now”. This will backup the selected data to your Google account via the Google servers. Remember you can set up your device to perform a backup periodically. Better safe than sorry! Version FR
Mobile Klinik Device Checkup Tool
Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find the nearest Mobile Klinik store, and even check out your smartphone's resale value. Here's all the info you need to get started. How to download the Mobile Klinik app 1. Ensure that you have an active cellular or Wi-Fi connection. 2. Visit the Google Play store (Android) or Apple App store (iOS) and search for 'Mobile Klinik Device Checkup'. 3. Alternatively, if you select the new Diagnostics link available in the app itself you'll either be brought directly to the Google Play store or Apple App store prompting you to install, or have the app automatically launch if it's already installed. How to run a device checkup 1. Launch the Mobile Klinik Device checkup app (once installed) by tapping the icon from your smartphone's home screen. 2. *First time users* Accept the Terms & conditions and allow data usage access to use the app. Do this by following the prompts to open Settings (you'll be brought to the Usage Data Access section), find and select the app, tap to allow usage tracking, and go back to return to the app. 3. All tests will be selected by default, though you may select/deselect which tests you wish to perform including: Battery (battery health and usage) Storage (internal/external memory usage) Connectivity (Wi-Fi, Bluetooth, SIM) Data (data usage) Device (software updates and security) 4. Click Start at the bottom of the screen. *Note: The battery drain test (unless skipped on Android) will run for approx. 30 seconds and maximize your screen brightness, flash, and vibration functions to assess battery health. 5. Results summary will be displayed and colour-coded by severity level: Device alerts and critical updates - Red or Yellow Optimization recommendations - Green 6. Select the green chevron next to a results to see specific info about the test. How to check device value and repair options Device Value Tap 'Sell Your Phone' from the app home screen. Select 'Continue'. Complete the interactive tests and questions about your smartphone. Receive the device's value *Note: New devices may not retrieve a value, and value given is an estimate and will not be confirmed until you visit the nearest Mobile Klinik store. Repair Options Tap 'Repair' from the app home screen. Select the repair journey you need: Find a store, Book an appointment, or Call for a quote. Version FR
Trouble Sending RCS Messages
Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enabled. I'm also not able to send RCS messages to Android users - until they first message me - which sometimes requires sending as an SMS first. RCS groups seem to be ok. Between myself and Business Customer Care we've done the following: Turned off RCS messages, turned back on. Cleared cache and storage in Messages. Factory reset phone Returned new phone and received replacement phone Tried sending RCS messages on a brand new phone without transferring data or restoring from backup Went to a new sim card Tried new esim Tried same sim card in wife's phone - can't send messages either Went back to Pixel 7, that could send RCS messages without a problem.... It now has the same issues and can't send RCS messages as before It's frustrating because message conversations flip back and forth between SMS and RCS. And I can't disable RCS because then I can't use the group chats. I've had no success and really not sure what else to do...
