Reporting Spam
Reporting Spam Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward the spam message to the shortcode 7726 (SPAM). If you're receiving more than one, we recommend putting 7726 into your contact list so it's easily remembered. Don't respond directly to the number that sent you the spam text. This will alert the spammer that your number is genuine and active. If you're not able to view the number or if it's email spam, forward us the entire message (along with the subject header if it's an email). How To Forward a Spam Text From Your Phone To 7726 iPhone 1. Touch and hold the message 2. Select More 3. Select the message you want to forward, then select the arrow in the bottom right corner 4. Enter 7726 5. Select Send Android / Windows 1. Press the message (be careful not to activate / tap on a link) 2. Choose Forward (from the menu) 3. Forward to 7726 *Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging bucket iMessage Spam Reporting The key difference between an iMessage and an SMS message is the colour of the text. An iMessage text appears in a blue bubble, whereas an SMS message appears in a green bubble. If the spam text you receive appears in green, you may need to report it using the steps above. If the spam is an iMessage and comes from someone not saved in your contacts, you'll see a message stating that "the sender is not in your contact list" and you'll have the option to Report junk. Alternatively, you can send an email to [email protected] with this information: A screenshot of the message The email address or phone number that sent you the iMessage The date and time you received the spam iMessage Android Spam Reporting To report a spam message on your Android device: On your Android phone or tablet, open the Messages app Touch and hold the conversation you want to report Tap Block --> Report Spam --> OK You can also open a conversation and report it as spam. From the conversation, tap More Options --> Details --> Block & Report Spam --> OK Please note: This is for SMS/MMS spam only. If you receive email spam, it can be reported directly by forwarding it to [email protected] If you have further questions about spam messaging or any other messages you receive, don't hesitate to ask the community at our Neighbourhood Forums or reach out to us over at our Facebook page as well. FR version
Trouble Sending RCS Messages
Hello, My wife and I each upgraded our Pixel 7s to Pixel 9s. Her upgrade went well, but mine had issues. Phones are all Telus phones. Since upgrading, I'm not able to send RCS messages with Google Messages to iPhone users that have RCS messages enabled. I'm also not able to send RCS messages to Android users - until they first message me - which sometimes requires sending as an SMS first. RCS groups seem to be ok. Between myself and Business Customer Care we've done the following: Turned off RCS messages, turned back on. Cleared cache and storage in Messages. Factory reset phone Returned new phone and received replacement phone Tried sending RCS messages on a brand new phone without transferring data or restoring from backup Went to a new sim card Tried new esim Tried same sim card in wife's phone - can't send messages either Went back to Pixel 7, that could send RCS messages without a problem.... It now has the same issues and can't send RCS messages as before It's frustrating because message conversations flip back and forth between SMS and RCS. And I can't disable RCS because then I can't use the group chats. I've had no success and really not sure what else to do...
My Favourite Channels 💜 Heart It and Watch It...When?
Rocky3GrimmtMrSLMyoptic1 broadcastguy Telus, Your "Favorite" Digital Andriod TV+ promotional tag line is "Heart It and Watch It" As loyal, paid subscribers to your platform our "My Favorites" thing to do is choose, only, the channels we wish to watch. Remember when that was a thing? Telus TV+ My Favourites Channels has flatlined. Time to bring in the crash cart and "paddle it".Mobile Klinik Device Checkup Tool
Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find the nearest Mobile Klinik store, and even check out your smartphone's resale value. Here's all the info you need to get started. How to download the Mobile Klinik app 1. Ensure that you have an active cellular or Wi-Fi connection. 2. Visit the Google Play store (Android) or Apple App store (iOS) and search for 'Mobile Klinik Device Checkup'. 3. Alternatively, if you select the new Diagnostics link available in the app itself you'll either be brought directly to the Google Play store or Apple App store prompting you to install, or have the app automatically launch if it's already installed. How to run a device checkup 1. Launch the Mobile Klinik Device checkup app (once installed) by tapping the icon from your smartphone's home screen. 2. *First time users* Accept the Terms & conditions and allow data usage access to use the app. Do this by following the prompts to open Settings (you'll be brought to the Usage Data Access section), find and select the app, tap to allow usage tracking, and go back to return to the app. 3. All tests will be selected by default, though you may select/deselect which tests you wish to perform including: Battery (battery health and usage) Storage (internal/external memory usage) Connectivity (Wi-Fi, Bluetooth, SIM) Data (data usage) Device (software updates and security) 4. Click Start at the bottom of the screen. *Note: The battery drain test (unless skipped on Android) will run for approx. 30 seconds and maximize your screen brightness, flash, and vibration functions to assess battery health. 5. Results summary will be displayed and colour-coded by severity level: Device alerts and critical updates - Red or Yellow Optimization recommendations - Green 6. Select the green chevron next to a results to see specific info about the test. How to check device value and repair options Device Value Tap 'Sell Your Phone' from the app home screen. Select 'Continue'. Complete the interactive tests and questions about your smartphone. Receive the device's value *Note: New devices may not retrieve a value, and value given is an estimate and will not be confirmed until you visit the nearest Mobile Klinik store. Repair Options Tap 'Repair' from the app home screen. Select the repair journey you need: Find a store, Book an appointment, or Call for a quote. Version FR
