Cannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a generic "Login failed" error or "User MultiGEO property does not match." I have verified that the username and password that I'm using to login is correct. This only affects the Android TV app. I am still able to login successfully via browser and the mobile Android app. However, it's the Android TV app I would prefer to watch from as it's what's hooked up to my TV.What is going on?
So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's odd. Then there's the fact that when I ask the virtual chat assistant about payment arrangements, Im told the account owner or manager needs to sign in to do that. I've checked my account and I'm still the only one on it and Im set as owner, so what's going on there? Then Im wondering what the live chat teams hours of operation are, does anyone know? Whats happening to Telus? I've been with them for 15 years now and I cannot keep up with my bill in the last 14 months! My bills are upwards of $700/month due to playing catch-up and it just keeps getting worse. 3 months ago I put $600 on a $764 bill and withina who and a half, the new bill came out and I was back up to owing $632!!! How the heck am I supposed to keep up with this highway robbery???
Why am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but they couldnt help me at all. is there no way to remove it off the account? will the charge automatically go to me? so i came to the forums. asking for help as i do not want someone elses account on my telus account.
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
Anyone else getting “404 error” on Multimango tasks?
Hi everyone, Please I need your feedback. Anytime I log into Multimango, I can see the available tasks listed, but once I click on a task, it gives me a 404 error (page cannot be found). I’ve already tried: Clearing cache and cookies Using a different browser (even in incognito mode) Changing my network provider Logging out and logging back in …but the issue still continues. Some of my colleagues said they don’t have this problem — they can open tasks and complete them normally. But myself and a few others are stuck with this error. 👉 Is anyone else here facing the same challenge? 👉 If you faced it before, how did you solve it? I’d appreciate any advice or steps that worked for you. Thanks in advance 🙏
How to add user in Telus mobility
How do I add a family member as a user on my account? I have 14 numbers on my account and I'm listed as the account owner/manager, but I'd like to add the other person as an account member so they can track their usage and see details about their plans. I can see in the Manage Roles and Permissions section where I would accept a request to join the account, but I don't know how to make the request in the first place.
account associated with access token is unknown or not found
I cant log to my telus tv+, keeps getting that same error when I input my correct credentials, which works fine to log in my Telus. This issue happens on multiple different devices (mac, tv, phone) and started happening after I moved addresses.
TELEKOM LAW PROFESSIONAL CORPORATION
I received an email from Telekon Law. It states that I owe 510.17 before or on the 26th. I am not aware of any debts I have with Telus, and my phone bill is fully paid. I would like some help. Is this legit? I don't have the money to pay for it either, I already all my bills for this month and bought groceries, I literally have no money to pay for this. And if I don't, I am being brought to court apparently. Any help/information, would be greatly appreciated.
How to identify Telus service calls?
I'm worried: A couple of days ago I had several calls from people in India claiming they were from Telus. They knew my name, address, and account number. I thought "Ok, maybe they really are Telus account managers". But now I'm not so sure. If they really were official Telus accounts people, why don't they use their real names? Because when you hear somebody with a big Indian accent say their name is "Alex" or "Norman", aren't people going to think "Sure dude, those are common Indian names" and roll their eyes? That's what we're supposed to do when we get called by scammers, right, Telus? I did get another call back from somebody else who sounded like they were legit, and answered all my questions. BUT. It's been three days already, and I see one minor change to our TV/Internet package. The one important change I asked for has not been done, and we've received no conformation email from Telus. (Yes, I checked my spam folder.) Frankly, we're talking about finding a more responsive provider.
Billing Discrepancies and Unsatisfactory Support Experience
I spoke with a representative who claimed to be from the Loyalty department. I called Telus. I'm guessing she was offshore. So I hear a dog barking in the background and I ask her why is there a dog barking in the background and she tells me that she is working from home. This is highly unprofessional for a major telecommunications company. Who wants to hear extraneous sounds like this when conducting business? Credits started disappearing from my bill and while there were numerous credits with an effective date of February 18, 2025 to February 17, 2026, one of these credits actually disappeared from my bill. The rep had no clue about it and was trying to convince me that the credit expired notwithstanding the fact that all other credits with the same dates were still on the current bill. It amazes me that these people are allowed to work from home, obviously with no support and such a lack of knowledge. So she gave me a price which was triple what I was paying and then changed it to double to what I was paying on my monthly bill. Does Telus really expect someone to pay double what they were previously paying on their bill for home services? I asked her what was the procedure for returning the equipment and again, she had no clue and said that information is provided if I give her a cancellation date. I guess my question is to know if there is any way of reaching out to get someone competent and knowledgeable with whom to discuss this. I would have just cancelled then and there but I need to arrange replacement services first and somehow I am hoping that this individual is not a reflection of Telus' service standards. Is there any way to get a local manager to call me?
