Cannot login to TTV+ on Andorid TV: User MultiGEO Property Does Not Match
I'm having issues logging into the Telus TV+ app on Android TV. I recently had to reinstall the app because it would not load, and upon trying to login with my MyTelus account it either returns a generic "Login failed" error or "User MultiGEO property does not match." I have verified that the username and password that I'm using to login is correct. This only affects the Android TV app. I am still able to login successfully via browser and the mobile Android app. However, it's the Android TV app I would prefer to watch from as it's what's hooked up to my TV.What is going on?
So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's odd. Then there's the fact that when I ask the virtual chat assistant about payment arrangements, Im told the account owner or manager needs to sign in to do that. I've checked my account and I'm still the only one on it and Im set as owner, so what's going on there? Then Im wondering what the live chat teams hours of operation are, does anyone know? Whats happening to Telus? I've been with them for 15 years now and I cannot keep up with my bill in the last 14 months! My bills are upwards of $700/month due to playing catch-up and it just keeps getting worse. 3 months ago I put $600 on a $764 bill and withina who and a half, the new bill came out and I was back up to owing $632!!! How the heck am I supposed to keep up with this highway robbery???
Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
Why am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but they couldnt help me at all. is there no way to remove it off the account? will the charge automatically go to me? so i came to the forums. asking for help as i do not want someone elses account on my telus account.
How to add user in Telus mobility
How do I add a family member as a user on my account? I have 14 numbers on my account and I'm listed as the account owner/manager, but I'd like to add the other person as an account member so they can track their usage and see details about their plans. I can see in the Manage Roles and Permissions section where I would accept a request to join the account, but I don't know how to make the request in the first place.
Anyone else getting “404 error” on Multimango tasks?
Hi everyone, Please I need your feedback. Anytime I log into Multimango, I can see the available tasks listed, but once I click on a task, it gives me a 404 error (page cannot be found). I’ve already tried: Clearing cache and cookies Using a different browser (even in incognito mode) Changing my network provider Logging out and logging back in …but the issue still continues. Some of my colleagues said they don’t have this problem — they can open tasks and complete them normally. But myself and a few others are stuck with this error. 👉 Is anyone else here facing the same challenge? 👉 If you faced it before, how did you solve it? I’d appreciate any advice or steps that worked for you. Thanks in advance 🙏
TELEKOM LAW PROFESSIONAL CORPORATION
I received an email from Telekon Law. It states that I owe 510.17 before or on the 26th. I am not aware of any debts I have with Telus, and my phone bill is fully paid. I would like some help. Is this legit? I don't have the money to pay for it either, I already all my bills for this month and bought groceries, I literally have no money to pay for this. And if I don't, I am being brought to court apparently. Any help/information, would be greatly appreciated.Telus keeps sending my account to collection agencies for a non-existent debt
I am posting here because I have exhausted all reasonable ways of resolving this issue, and I am extremely disappointed with how Telus has handled this situation. About 4 months ago, I received a letter from ARM Collection Agency stating that I owed $320 related to a former Telus account, with the alleged delinquency dating back to July 2022. I carefully reviewed all my Telus bills from that period and could not find any charge matching this amount. The final bill before my account was closed clearly showed a balance of $0. I then contacted Telus customer service. Telus confirmed that, based on their records, all payments had been made, and they could not identify what this outstanding charge was for. However, I was told that because my profile had already been transferred to a collection agency, Telus could not provide further details and that I needed to contact the collection agency myself. Although I was extremely frustrated, I contacted ARM Collection Agency and provided the payment records from over three years ago, and my final Telus ebill showing a zero balance. Then ARM confirmed that there was no valid debt and immediately closed the case. At that point, although unhappy with the process, I accepted it as resolved. However, I have now received another collection notice, this time from ARO, claiming that I owe $367 to Telus. This ARO Inc. appears to be a legitimate debt collection agency, so this does not seem to be a scam. What is alarming is that after the previous collection case was formally closed due to no debt, Telus appears to have assigned my profile to yet another collection agency, for a different amount, without providing any explanation. I am still a Telus customer, but this experience has completely undermined my trust in Telus’ billing system and customer support. I am posting this here in the hope that Telus will take ownership of this issue and provide a clear explanation and permanent resolution.
